Shipments and Returns

Payment methods & Shipping

Delivery Time

Deliveries are handled by DHL.

We process and send orders during our main service hours. The merchandise will be ready for dispatch within 2-3 business day after the receipt of payment, at the latest. 

You recieve an email notification with the package tracking number. You can check the status of your order after receiving the email via the link provided. 

Delivery Charges (packaging & shipping):

Germany :               8,00 €            

EU:                           14,00 €          

Non-EU Europe:    25,00 €

All other countries: please contact us

Returns:

All purchased items can be returned free of charge – if you are not satisfied with the product or if you have e reclamation cause.

Your repeal of purchase will automatically take effect if you return the items within 14 days.

  • All items must be in mint condition i.e., have not been worn, altered or washed and all tags have to be attached
  • All merchandise to be returned has to be sent in one package and the return form must be filled in.
  • Return shipments must be made using the service used for original delivery

We can only accept returns if all of the above conditions have been met.

 

Payment Methods

CreditCards

Please enter your card details on our payment site. LangerChen uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your card details.

The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).

Refunds from returns will always be charged back on to the credit card that the original order was paid for with. 

PayPal

Please select "PayPal" as your payment method and you will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account. 

SOFORT Banking

SOFORT Banking is a direct payment system, which provides a fast and secure method of paying online without having to register. All you need is a bank account and access to online banking.

Please choose “SOFORT Banking” during the “payment” step of the order process. You will be forwarded to SOFORT Banking’s secure payment form in which you will need to approve the wire transfer slip which has been filled in automatically using your online banking details. Your completed payment will be confirmed shortly after the encoded transfer has taken place.
Possible transfer fees as well as bank service charges will be charged to the customer. Refunds from returns will be transferred back onto the bank account which was used to pay the original order.

Wire Transfer

In our checkout – step "payment" – please select "wire transfer" and finalize your order. 

You will then receive a confirmation that will be sent automatically by email stating our banking details as well as the order number.

Upon submitting your order, please transfer the overall amount to the following account and state the order number.

Your order will be dispatched upon receipt of payment on our account.

Refunds from returns will be charged back to the bank account which the original order was paid from.

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