Would you like to return an item?

Have you ordered from us, but you don't like the product or received a damaged item? No problem!

 

Easy returns via our returns portal

We've discontinued paper return receipts. The following link will take you to our returns portal , where you can process your return and exchange online using your order number and email address .

 

to the returns portal

 

Your return policy & statutory right of withdrawal

You have a statutory right of withdrawal of 14 days to cancel your purchase contract. This period begins on the day on which you or a third party designated by you takes possession of the goods.

Please return any unused items to us within this period. Once we receive your return, you will receive a confirmation email. After inspecting the return, the corresponding amount will be refunded according to your chosen payment method. Processing may take up to 7 days.

For detailed information on your right of withdrawal, the conditions and consequences, please see our cancellation policy .

Note on the obligation to pay compensation

Please note that you only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check the quality, properties and functioning of the goods.
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Return costs

You will bear the direct costs of returning the goods. The costs for the return label, which you can generate in our portal, are:

Germany: 8€

European Union: 15€

Switzerland: 25€

Iceland: 25€

Please ensure that all returned items are returned to us in their original condition and packaging, including the tags. Of course, it's fine to test an item as you would in a store, but please do not reuse items you wish to return.