Shipping & Payment
Shipment
Delivery time
Unless otherwise stated, delivery within Germany takes 2-4 business days. Delivery will be made within 5 business days of placing your order.
For deliveries to other EU countries, the delivery time is 3-10 working days after the order, depending on the country.
Our orders are shipped via DHL. You will receive the corresponding tracking number via email so you can check and track the shipping status.
Shipping costs
Germany: €4.95
EU: 11.95 €
Switzerland: €25.00 (Important note: For Switzerland, additional costs, such as import sales tax and customs clearance, are charged by the parcel service provider. Our online shop prices are net prices.)
Rest of Europe: €25.00
All other countries: please contact us
returns
Have you ordered from us, but you don't like the product or received a damaged item? No problem!
We've discontinued paper return receipts. The following link will take you to our returns portal , where you can process your return and exchange online using your order number and email address.
Please note that you only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
payment
Payment methods:
The following payment methods are generally available in our shop. For details on data processing, please refer to our privacy policy.
Credit cards
During the ordering process, you enter your credit card details. Your card will be charged immediately after you place your order. The credit card information is forwarded to a certified payment service provider via an encrypted security system, without LangerChen or third parties having any access to this data. LangerChen uses SSL (Secure Lock Layer) security software. This is an encryption method that protects your credit card details against interception and tampering during transmission. This makes it impossible for unauthorized persons to read the data during transmission over the internet. Refunds can only be issued to the credit card used for the original payment.
Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay feature, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing your order. Further information will be provided during the ordering process.
Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing the order. Further information will be provided during the ordering process.
PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed by PayPal immediately after you place your order. Further information will be provided during the ordering process. PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment methods in their customer accounts. However, we have no influence on the availability of these methods; other individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.