§ 13 . Cancellation policy

The right of withdrawal applies exclusively to consumers according to Section 13 of the German Civil Code (BGB).

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, please use our digital returns portal:
To the returns portal

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

CONSEQUENCES OF REVOCATION

If you cancel this contract, we will reimburse you all payments we have received from you, less the cost of return shipping, immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

REASONS FOR EXCLUSION OR EXPIRY OF THE RIGHT OF WITHDRAWAL

The right of withdrawal only applies to items that have not been customized or modified. Personalized products are not eligible for the right of withdrawal.