General Terms and Conditions (“GTC”) and Consumer Information

1. Scope

The following terms and conditions apply to all orders placed in our online shop "www.langerchen.com." Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that cannot be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contracting parties, conclusion of contract, correction options

The purchase contract is concluded between you and “Langer und Chen GmbH, Wittelsbacherstr. 3, 82319 Starnberg.”

The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding online catalog. You submit a binding offer when you click the "Buy now" or "Order with payment" button. Immediately thereafter, you will receive an order confirmation by email confirming receipt of your order. The purchase contract is only concluded when we accept your order by a declaration of acceptance or by delivering the goods.

3. Contract language, contract text storage

The languages ​​available for concluding the contract are German and English. We will save the contract text. The order details and terms and conditions will also be sent to you via email.

4. Subject matter of the contract

4.1 Product description

We point out that the respective product description is an essential part of the purchase contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you have any questions, please contact us:

Due to individual screen configurations and other technical reasons (e.g. color settings, resolution and brightness), slight deviations between the displayed and actual product colors are possible.

5. Delivery conditions

5.1 Shipping costs

The applicable shipping costs are not included in the purchase price. They can be found on the "Shipping & Payment" page, are listed separately during the ordering process, and are to be borne by you in addition, unless free shipping has been promised.

5.2 Delivery options

We ship the products to the delivery address specified during the order process. We only ship by mail. Pickup is not possible.

6. Payment

6.1 Prices

The prices stated at the time of the order apply. These are total prices and include VAT.

6.2 Payment methods

The following payment methods are generally available in our shop. Further information can be found on the "Shipping & Payment" page and under "Privacy Policy."

credit card
During the ordering process, you enter your credit card details. Your card will be charged immediately after you place your order.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay feature, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing your order. Further information will be provided during the ordering process.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing the order. Further information will be provided during the ordering process.

PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed by PayPal immediately after you place your order. Further information will be provided during the ordering process. PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment methods in their customer accounts. However, we have no influence on the availability of these methods; other individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.

7. Retention of title

The product remains our property until full payment has been made.

8. Transport damage

If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the carrier or transport insurance.

9. Warranty and guarantees

9.1 Liability for defects

The statutory liability for defects applies.

9.2 Guarantees and customer service

Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in our online shop “www.langerchen.com”.

10. Liability

We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents

§ in case of injury to life, body or health,

§ in the event of intentional or grossly negligent breach of duty,

§ in the case of guarantee promises, if agreed, or,

§ provided that the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly rely, our liability is limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. This also applies in the event of slight negligence on the part of our employees and vicarious agents. Otherwise, claims for damages are excluded.

11. Dispute resolution

Important notice: The online dispute resolution (ODR) platform was permanently discontinued on July 20, 2025. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.