If you've ordered from us, but you don't like the product or received a damaged item, no problem!

We make returns easier

We've discontinued paper return receipts. The following link will take you to our returns portal , where you can process your return and exchange online using your order number and email address .

Our return policy

You can return unused items to us within 14 days . Once we receive your return, you will receive an email confirmation of receipt. After inspecting the return, the appropriate amount will be refunded (minus the return shipping amount for returns without exchange / for sale items, neither shipping nor return shipping will be refunded) – according to your chosen payment method. Processing and refunding may take up to 7 days. For further information, see our cancellation policy .

What you cannot return

Please ensure that all returned items are in their original condition and are returned to us in their original packaging, including the tags. Of course, it's okay to test an item just like you would in a store, but please do not reuse items you wish to return.

Returns outside Germany

You can also register returns from outside the EU through our returns portal. We will provide you with a return label for your return shipment (subject to a fee). Please note that you are responsible for the direct costs of returning goods from abroad.

Shipping costs for returns:

Germany: 8€
European Union: 15€
Switzerland: 25€
Iceland: 25€