§ 13. Cancellation policy
The right of revocation applies exclusively to consumers according to § 13 BGB.
RIGHT OF REFUSAL
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
To exercise your right of withdrawal, please use our digital returns portal:
To the returns portal
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
CONSEQUENCES OF THE REVOCATION
If you withdraw from this contract, we shall reimburse to you all payments received from you, less the costs of returning the goods, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for the purpose of checking their nature, properties and functioning.
GROUNDS FOR EXCLUSION OR EXTINCTION OF THE RIGHT OF REVOCATION
The right of withdrawal only exists for articles that have not been individualized or modified. The right of withdrawal expires for personalised products.
